Free Shipping on orders over $50!

FAQ


Q:  When will you ship my order?

A:   For pre-ordered items, please make note of the timeframe specified for each product.  For regular orders (not pre-ordered), our product will ship within 3 business days from when the order was received. Please add an additional 2 – 5 business days for delivery by the US Postal Service.

Q:  What payment methods do you accept?

A:  We accept all major credit cards: Visa, Discover, MasterCard, and American Express. We do not accept certified checks or cash. Currently our products are only available online and you must have a valid credit card and address in order to complete the check out process.

Q:  What shipping options are available?

A:  We currently ship via the US Postal Service via First Class Mail for US, Canada, and international orders.

Q:  Do you accept international orders outside of the USA?

A:  Yes, we do accept international orders with a flat shipping rate added when you check out.

Q:  How secure is my online order?

A:  Your privacy is important to us; our store operates with a secure certificate. We do not share your address or related information with any third party.

Q:  Where is my calendar and how can I track my order?

A:  You will receive a confirmation email after your order is processed. This email will include information regarding your order status. If you did not receive a confirmation email please contact us at orders@theunexpectedpitbull.com.

Q:  What if there is a problem with my order, who do I contact?

A:  Please send an email to orders@theunexpectedpitbull.com with details about your inquiry. You should get a response within 1 – 3 business days

Q:  How do you choose featured products other than the calendar? Do you take submissions?

A:  Have an idea? Know an artist? Contact us at info@theunexpectedpitbull.com

Q:  What is your return policy?

A:  We truly appreciate your business and want you to be happy with your purchase. If there is a problem with your order please contact us at orders@theunexpectedpitbull.com and we'll work with you to solve the issue.